Privacy Policy | Ziyarah Guide

Last updated: March 11, 2026

                This privacy policy applies to the app Ziyarah Guide, developed and operated by 14Digital. We are committed to protecting your personal information and your right to privacy.
            

1. Introduction

Welcome to the Ziyarah Guide privacy notice. We respect your privacy and are committed to protecting your personal data. This notice informs you how we look after your personal data when you visit our App and tells you about your privacy rights and how the law protects you.

2. Who We Are

14DigitalApps is the controller and responsible for your personal data. We have appointed a Data Protection Officer (DPO) to oversee questions in relation to this notice.

Contact Details:
Email: info@ziyarahapp.14digitalapps.co.uk
Data Protection Officer: Shafique Shah

3. The Data We Collect

We may collect, use, store and transfer different kinds of personal data about you:

Identity & Contact: Name, email address, and mobile numbers.
Technical Data: IP address, device type, operating system (OS), and Firebase tokens.
Location Data: To provide navigation to holy sites, we collect real-time GPS coordinates (only while using the app).
Usage Data: Information about how you use our App and services.

                Camera and Photos: Ziyarah Guide may request access to your "Camera" or "Gallery" to allow you to upload profile images. This is only done after you grant explicit permission.
            

4. How We Use Your Data

We only use your personal data when the law allows us to. Most commonly:

To register your account and manage our relationship with you.
To provide GPS navigation and spiritual context for Ziyarats.
To deliver push notifications via Firebase tokens for prayer times or site updates.
To protect our business and the App (troubleshooting, system maintenance).

5. Data Security & Retention

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We will hold your personal information only for as long as reasonable business needs exist (e.g., managing your relationship with us or legal requirements).

6. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including:

Request access to your personal data.
Request correction or erasure (the "right to be forgotten").
Object to or restrict processing.
Request transfer of your data (data portability).

Account Deletion

If you wish to delete your account and all associated data, please contact us or follow the "Delete Account" option within the App settings.

You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).